Making profit from public service delivery 'legitimate' March The Government wants to see more public services financed and delivered by the private and voluntary sectors. However, there are challenges in providing comparable data on public sector delivery, and in the public perception of private company profit, which needs to be clearly linked to service quality. The Open Public Services White Paper suggests improving public services by encouraging provision from the private and voluntary sectors, alongside the public sector.
It is anticipated that the reforms will attract a substantial amount of private capital at a time when the public finances are in poor shape and state spending is being reduced. The volume of private provision has increased markedly over the exmo exchange does not work three decades.
An increase in the volume of services offered by new providers could help soften short-term financial constraints by providing investment as well as helping to keep costs down in the long term, if opening up provision brings more competition that leads to cheaper and better services.
Key findings There is a huge potential for private and voluntary sector involvement in the delivery of public services as, on average, privatisation, partnerships and outsourcing have been reasonably successful There is a genuine conflict between what the Government wants - and what the private sector can offer - and what the public thinks of the private sector and wants from it Two key issues must be tackled to help foster private delivery in the face of public scepticism: First, better data about public sector delivery must be made available, so service users can make an informed decision about which provider to choose Second, a reward structure must be based on delivering improvements in quality so that users can see a link between the profits earned by the provider and the quality of the service.
Fixed price contracts with penalties are not the best solution, since they do not help consumers see when profits legitimate. Policy relevance and implications Opening up public services to competition from private and voluntary providers will need to be done in a way that addresses opposition to private involvement among service users, who consider the profit motive unacceptable in public services.
The White Paper speaks extensively about making data available to help users choose, but there is often a dearth of information on public sector delivery. This must be addressed. As well as greater provision of data, it is vital to ensure that the data show which mechanism of delivery is best.
In order to know which is the cheaper method of delivery, users will need to be able to compare the whole-life cost of the private option with the whole-life cost of the public alternative. Unless private profits are seen as the legitimate reward for better delivery, there will continue to be a how to make money on a public organization for government agencies and regulators to reduce returns and continued pressure to retain public provision of services.
It is important to legitimise the profit that the provider receives from the delivery of private services by showing a positive association between the improved quality of the service and the profits.
However, if it leads to greater acceptance among users of the legitimacy of private provision it will be worth the cost. Further information The views expressed in this evidence briefing are those of the authors and not necessarily those of the ESRC.